Privacy policy 

This privacy policy is intended to inform you about how we process personal data. The protection of your privacy is of paramount importance to us, which is why compliance with the statutory provisions on data protection is a matter of course for us.

Name and contact details of the person responsible

PiNCAMP GmbH

Managing Director: Uwe Frers

Hansastraße 19

80686 München

Office & Postal Address: Torstraße 131, 10119 Berlin

Data Protection Officer
If you have any questions regarding our data protection measures, the processing of your data or regarding the protection of your data subject rights, you can reach us and our data protection officer as follows:

External data protection officer

ePrivacy GmbH

represented by Prof. Dr. Christoph Bauer

Große Bleichen 21, 20354 Hamburg

For any questions or concerns regarding your data, please feel free to contact us at datenschutz@pincamp.de.

If you wish to communicate directly with our data protection officer (for example, because you have a particularly sensitive request), please contact him or her by mail, as communication by e-mail can always have security vulnerabilities. Please indicate in the request that your concern relates to the company PiNCAMP GmbH.

Personal data
Personal data is any information about an identified or identifiable individual. This includes the following categories of personal data that we process:

• Your contact information (such as first and last name, address, email address, phone number),
• your correspondence with us,
• Log files with information about your visit to our website,
• Payment data (such as account number, credit card number, financial institution),
• Online identifiers (such as cookie IDs, IP addresses, advertising IDs),,
• Customer data (such as billing data, user profiles, address, order history, payment data).

Use of cookies

General information about Cookies

A cookie is a text file with an identification number that is transmitted to the user’s computer and stored there together with other actually requested data when the website is used. The file is kept there for later access and serves to authenticate the user. Since cookies are only simple files and not executable programs, they do not pose any danger to the computer. 

Depending on the settings selected by the user, the Internet browser automatically accepts cookies. However, this setting can be changed and the storage of cookies can be disabled or set in such a way that the user is notified as soon as a cookie is set. In the event that the use of cookies is deactivated, some functions of the website may not be available or may only be available to a limited extent. You can prevent the setting of cookies by our website at any time by means of an appropriate setting of the Internet browser used and thus permanently object to the setting of cookies.

Already active cookies can be deleted at any time via an Internet browser or other software programs. We may work with advertising partners who help us to make our website more interesting for you. In this case, cookies from partner companies may also be stored on your hard drive when you visit our website (third-party cookies).

When you visit our website for the first time, you will be asked for your consent to the use of cookies and tracking technologies. For this purpose, we use the Consent Management Tool of Usercentrics GmbH to store your consent or objection to the use of our tracking services.

Your personal tracking settings and further information on the individual tracking services can be found in our Consent Management Tool. You can access the tool by clicking on the fingerprint symbol at the bottom left of the browser window.

You can prevent participation in this tracking process in several ways: 

(a) by unchecking the appropriate selection on our Consent Management Platform. You can access the tool by clicking on the fingerprint symbol in the lower left corner of the browser window. This will reopen the usercentrics settings and you can opt out of the use of all cookies that are not necessary or

(b) by adjusting your browser software settings accordingly; in particular, suppressing third-party cookies will prevent you from receiving third-party ads;

Intended applications
We process your data for the following purposes:

• for correspondence with you,
• to process contracts with you,
• for advertising purposes, such as sending our newsletter,
• for quality assurance and statistics,
• for the provision of our service,
• for your participation in our events,
• for your participation in our surveys,
• to improve our service

Legal framework 
We rely on the following legal framework for the processing of your data:

• Your consent, if you have given us such consent (Art. 6 para. 1 lit. a) DSGVO),
• the initiation or execution of a contract with you (Art. 6 para. 1 lit. b) DSGVO),
• the fulfillment of legal obligations (Art. 6 para. 1 lit. c) DSGVO),
• the implementation of our legitimate interests (Art. 6 para. 1 lit. f) DSGVO).

Legitimate interests
The purpose of processing your data is to protect the following legitimate interests:

• the improvement of our offer,
• the compilation of statistics,
• marketing purposes,
• the storage of our correspondence with you,

Requirement or obligation to provide data

Unless expressly stated, the provision of your data is not required or obligatory.

Data sources
If we do not receive the data from you, or via the devices you use, they come from the following sources:

• Master data of companies and self-employed persons from publicly available official sources,
• online booking partners
• campsites and camping organizations in Europe

Storage period
We store your data,

• if you have consented to the processing, at most until you revoke your consent;
• if we need the data to perform a contract, at most for as long as the contractual relationship with you exists;
• if we use the data on the basis of a legitimate interest, at most for as long as your interest in deletion or anonymization does not prevail;
• if there are statutory retention obligations, until the end of the retention periods. 

Data recipient
When processing your data, we cooperate with the following service providers who have access to your data:

• Web analytics tool providers,
• Web hosting and web development providers,
• ticketing and customer support software providers,
• distribution service providers,
• payment service providers,
• E-Mail providers,
• CRM system service providers,
• Chat software service provider,
• accounting and billing service provider

Transfer to third countries
There is a data transfer to countries outside the European Economic Area. We only transfer personal data to third countries where the EU Commission has confirmed an adequate level of protection or where we can ensure the careful handling of personal data through contractual agreements or other suitable guarantees, such as certifications or proven compliance with international security standards.

• USA (standard contractual clauses)

Your rights
As a person concerned, you have the following rights:

• To request information about the processing of your data, as well as to receive a copy of your personal data. Among other things, you can request information about the purposes of the processing, the categories of personal data that are processed, the recipients of the data (if a transfer takes place), the duration of the storage or the criteria for determining the duration;
• To receive the personal data concerning you in a structured, common and machine-readable format or to transfer it to another controller;
• rectify your data. If your personal data is incomplete, you have the right, taking into account the purposes of processing, to complete the data;
• to have your data erased or blocked;
• to have the processing restricted;
• to object to the processing of your data;
• revoke your consent to the processing of your data for the future; and
• to complain to the competent supervisory authority about unlawful data processing.

Status of the privacy policy
If our procedures change, we will adapt this information.

Date of this privacy policy: 17.02.2022