Frequently asked questions

Here you will find frequently asked questions on the following topics:

Campsite in general

A BASIC entry as campsite on PiNCAMP.de and PiNCAMP.ch is free of charge. We offer different marketing packages to increase the visibility of your campsite. You can get more information here.

If you decide to use our online booking model, visitors to the website can book their holiday on your campsite directly. More information about the online booking function can be found here.

All information about the ADAC Campcard can be found here.

booking function

To be bookable on PiNCAMP.de and PiNCAMP.ch, please follow the following steps:

1. Select one of the channel managers integrated in PiNCAMP. An overview (incl. compatible interfaces with already existing Proberty Management Systems) can be found here. If your campsite does not have a PMS or your PMS does not have an interface with our channel managers, you can enter your rates and availabilities on a daily basis via an administration page of PiNCAMP (Extranet).

2. Fill in the following form and accept our general conditions of use. >> To the form

3. We will contact the Channel Manager to activate the channel.

4. You are ready to receive your first online bookings!

A PMS (Property Management System) is a software for the administration of camping pitches and mobile home capacities on a
campsite

Our so-called channel managers can build direct interfaces to various PMS. Thus prices can be transferred automatically to us and bookings to your PMS. An overview of the interfaces of different PMS to our Channel Managers can be found here.

A Channel Manager offers the possibility to transfer your rates and availabilities to several booking sites simultaneously. PiNCAMP currently works with the partners Ctoutvert (Secureholiday), Phobs and camping.care, who are available to you as Channel Managers.

Your data will either be transferred directly from your existing Property Management System (an overview if your PMS is supported by one of our Channel Managers can be found here) or you enter the data in the extranet of the Channel Manager if your PMS is not supported or you do not have a PMS yet.

If you do not yet have a PMS or your PMS does not have an interface to our available channel managers, you can enter your rates and availabilities on a daily basis via an administration page of one of our partners (the so-called extranet). This is a simple solution, no technical systems (PMS) are necessary. However, this solution requires a high manual effort and the parallel maintenance of several systems is necessary.

The current Channel Managers are integrated with PiNCAMP:

Ctoutvert
Phobs
Camping.care*

*Channel Manager will soon be integrated on PiNCAMP.

If you already use a PMS to manage your campsite, please check here if your PMS has an interface to one of our channel managers.

If your PMS does not have an interface to one of our Channel Managers or you do not use a PMS, we will be happy to advise you individually. Please send a request to sales@adac-camping.de.

Unfortunately, it is not possible to be bookable on PiNCAMP with other Channel Manager for now. You can currently be bookable on PiNCAMP with the Channel Managers below:

Ctoutvert
Phobs
Camping.care*

**Channel Manager will soon be integrated on PiNCAMP.

If your PMS is not supported by our channel managers, the extranet is the right solution for you.

The extranet of PiNCAMP has not yet been implemented. However, you can be connected to a third party extranet. In this case with our channel managers Ctoutvert and Phobs, or in the near future with Camping.care. For further information please send an e-mail to: sales@adac-camping.de

If you do not use a channel manager or PMS, the extranet is the right solution for you.

The extranet of PiNCAMP has not yet been implemented. However, you can be connected to a third party extranet. In this case with our channel managers Ctoutvert and Phobs, or in the near future with Camping.care. For further information please send an e-mail to: sales@adac-camping.de

Since PiNCAMP has no integrated Extranet, it is currently necessary to use a Channel Manager. A channel manager gives you the opportunity to transfer your prices and availability to multiple booking portals at the same time. Your data will either be transferred directly from your PMS or can be entered manually in the Channel Manager’s Extranet.

You can access the General Terms of Use of PiNCAMP Online Booking by clicking on the following link (select):

Terms of  Use of B2B PiNCAMP Online Booking – German Version 
Terms of Use of B2B PiNCAMP Online Booking  – English Version
Terms of Use of B2B PiNCAMP Online Booking  – French Version

The german version of the contract is legally binding. The english and french translation exist solely to help understanding its content.

Yes, all guests’ expenses are paid directly to the campsite.

 

The standard commission rate for PiNCAMP Online Booking by ADAC Camping is 10%. If the campsite is an active advertising customer of ADAC Camping at the time of booking, the commission rate is 8%.

At the beginning of each month, ADAC Camping provides the campsite with a list of all bookings made and completed in the previous month, as well as the resulting commission payments. The campsite is obliged to check this list within five working days and correct any errors. Payment is due ten days after the invoice date.

The campsite defines prices along with payment and cancellation policy in the Channel Manager interface.

The accommodation contract is exclusively between the campsite and the guest. All rights and obligations arising from and within this contractual relationship is exclusively between the parties involved. ADAC Camping and its distribution partners act exclusively as intermediaries. We kindly ask you to contact the customer directly for further information/assistance.

We kindly ask you to send an email to sales@adac-camping.de with the campsite’s name, email address, phone number and Channel Manager chosen. We will get in touch with you as soon as possible.

We would kindly ask you to send an email to sales@adac-camping.de with a short explanation of the problem encountered and some supporting images. We will investigate it further and get back to you as fast as possible.

Industry and Destinations

An overview of advertising opportunities for industry and destination customers can be found here.

Depending on the option there are terms of 3 months | 6 months | 12 months